Room 58 has been helping retailers and dealers across the world with their websites since 2009. We have an expert team of passionate people who are dedicated to ensuring our customers receive the very best support. Our customer experience team are on hand to assist you through every step of the journey, from enrolment, through to going live and beyond. No matter when you need us, we're here! Our team covers the world from UK - Australia and East - West coast USA. If you're working, so are we,
First response time of under 30 minutes
Industry average of 14.8hrs
Average resolve time of 1 day
Industry average of 4.3 days
Average of 1 agent per ticket
Industry average - 3 agents
The Room 58 team has a global response time of under 30 minutes and an average full resolution of under a day. We're on hand and available when it matters to our customers. The team is fully trained on our platform and website best practices. We also have an in house design and technical team, dedicated to helping our dealers and retailers get the very best from the platform.
Our team here at Room 58 maintain 100% customer satisfaction on our support portal. Our customer can reach us by phone, email, live chat and even social media. We want to ensure you can reach us whenever and wherever.
Our platform is constantly being updated and enhanced and our customer experience team are always hand on with the software to ensure they can assist the dealers is using all the very latest technology. Your site will never fall behind with the team at Room 58 standing strong behind you!