We are one independent, progressive company with one inclusive, dynamic culture. We want you to learn, grow and gain experience every day, so we’ll always support, train and reward you. Because when you succeed, we all do.
Room 58 prides itself on providing a great working environment for our team and with that comes great benefits!
Meet Jack! He's Room 58's newest developer! Working with our dealers around the world each day to optimise their sites. Along with his trusty sidekick, Doug, he's also known to be a pretty mean Karate Kid...
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We are always on the look out for great talent, so if you think you could be an asset to the Room 58 team, then please get in touch.
Please complete the form below and attach your CV
The Role:
Would you like to work for a world-class digital agency, delivering web solutions and market leading design on a global basis? Are you passionate about delivering outstanding Customer Service for international clients?
We are looking for a self-motivated Customer Experience Consultant to join our team to help service our customers. This role will involve email, telephone and face to face interactions, whilst assisting our customers with the use of our technology. The role provides the opportunity to work with some of the leading automotive brands around the world.
Key Skills:
* Client management: establishing client relationships by understanding the needs of the customer and driving the work through the company.
* Maintaining excellent customer satisfaction.
* Time management: organised and efficient, able to manage time and prioritise effectively.
* Strategic thinking: input into the company business strategy and drive the implementation of the strategy within the department.
* Communication and presentation skills: strong communication skills appropriate at all levels.
* Problem solving: Plan for and anticipate risks, issues and problems across their accounts, and provide creative and commercial solutions. Able to understand and apply solutions to complex problems.
* Collaboration and team work: work with others from across the business to achieve business goals and maximise usage of online systems to ensure excellent lines of communication.
* Results focus: take decisive action to ensure the customer’s and company’s needs are met.
* Knowledge and expertise: good understanding of creative and online processes.
Day to day task include, but not limited to;
* Responding to client queries and requests via phone, email or face to face communication
* Updating clients websites to make changes in line with customer requests and brand representatives.
* Ensuring our customers are fully trained on our software
* Ensuring the office is presentable for clients at all times
* Engaging with new clients and guiding them through the initial set up of their account and websites with us
* Work closely with the finance department to ensure that all billing is up to date
Benefits:
Schedule:
Ability to commute/relocate:
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